Roles and Responsibilities
Insurance Coordinators and Human Resource Generalists
As a representative of an agency that participates in KEHP, the IC/HRG is responsible for partnering with the Department of Employee Insurance (DEI) to ensure their employees are informed of the benefits, policies and processes of the Kentucky Employees’ Health Plan (KEHP). Below is a list of some of the most important duties of an IC/HRG.
KHRIS Access Request Form NCP
Know the benefits available - health insurance, flexible spending accounts, health reimbursement accounts, waivers
Study the Administration Manual and quarterly updates
Study the KHRIS user guides and quarterly updates
Attend all IC/HRG training and watch all webinars
Understand HIPAA and the requirement to complete annual HIPAA training
Use the matrix in the KHRIS Benefits Administration User Guide to determine the appropriate actions needed and the changes to be made in KHRIS
Work with your billing liaison to ensure enrollment and billing are in sync
Train employees on the benefits and qualifying events
Direct employees to the correct resources such as the website address
Provide the proper forms
Distribute the Benefits Selection Guide
Forward appropriate IC/HRG memos
Encourage employees to use KHRIS ESS and to update their demographics as needed
Provide accurately completed forms to DEI in a timely manner
Contact DEI for assistance with benefit interpretation, eligibility questions or billing concerns
Keep your email address updated in KHRIS
Billing Liaisons
As a representative of an agency that participates in KEHP, the BL is responsible for partnering with the Department of Employee Insurance (DEI) to ensure bills are reconciled on a timely basis. Below is a list of some of the most important duties of an IC/HRG.
Reconcile and release health insurance premiums, administrative fees, flexible spending accounts and health reimbursement accounts
Reconcile health insurance premiums on a monthly basis
Reconcile flexible spending accounts twice per month
Attend all IC/HRG and BL training and watch all webinars
Study the KHRIS Benefits Accounting User Guide and any updates
Understand HIPAA and the requirement to complete annual HIPAA training
