Roles and Responsibilities
Insurance Coordinators and Human Resource Generalists
As a representative of an agency that participates in KEHP, the IC/HRG is responsible for partnering with the Department of Employee Insurance (DEI) to ensure their employees are informed of the benefits, policies, and processes of the Kentucky Employees’ Health Plan (KEHP). Below is a list of some of the most important duties of an IC/HRG.
KHRIS Access Request Form NCP
Understand the benefits available, including Health Insurance Plans, Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Waiver Options, and Life Insurance Plans
Review and stay familiar with the Administration Manual and quarterly updates
Review and stay familiar with the KHRIS User Guides and quarterly updates
Attend all IC/HRG training sessions and view all required webinars
Understand HIPAA and the requirement to complete annual HIPAA training
Use the matrix in the KHRIS Benefits Administration User Guide to determine the appropriate actions needed and the changes to be made in KHRIS
Work with your billing liaison to ensure enrollment and billing remain in sync
Educate employees about their benefits and qualifying events
Provide the appropriate forms or direct employees to the website for the most current versions
Ensure employees know where to review their benefit options on the website and access the Benefits Selection Guide
Encourage employees to use KHRIS Employee Self-Service (ESS) and to keep their demographic information up to date
Submit accurately completed forms to DEI in a timely manner
Contact DEI for assistance with benefit interpretation, eligibility questions, or billing concerns
Keep your email address up to date in KHRIS
Billing Liaisons
As a representative of an agency that participates in KEHP, the BL is responsible for partnering with the Department of Employee Insurance (DEI) to ensure bills are reconciled on a timely basis. Below is a list of some of the most important duties of an IC/HRG.
Reconcile and release health insurance premiums, administrative fees, flexible spending accounts and health reimbursement accounts
Reconcile health insurance premiums on a monthly basis
Reconcile flexible spending accounts twice per month
Attend all IC/HRG and BL training and watch all webinars
Study the KHRIS Benefits Accounting User Guide and any updates
Understand HIPAA and the requirement to complete annual HIPAA training
